Role
Cloud & Digital Consultant Intern on UX Strategy
Timeline
June - August 2024
Skills
UX Research, Information Architecture Development, User Testing
Tools
Visio, Excel, MIRO, SAP environments
Helping Our Client Implement SAP Fiori System & Create UX Strategy
Note: due to an NDA, I cannot share specific details of the client deliverables, including branding, colors, typography, testing scripts, etc.
These pictures are taken from SAP to showcase what an established FIori launchpad would look like.
Due to NDA Compliance and sensitive client information, I am not able to show actual deliverables. Please contact me directly if you would like to learn more! I would love to share more😊
Some things I was able to work on…
I scheduled weekly meetings with client stakeholders to understand business needs and gain insights into their business processes. Through these discussions, my team and I were able to identify six key personas, each representing different customer segments critical to the business. These personas allowed us to create tailored launchpads that addressed specific pain points and goals, ensuring that the product catered to those user’s needs and drove greater engagement and adoption success.
Identifying User Personas
Creating Information Architecture
I led the process of creating information architectures by mapping the Fiori applications to the specific key user needs. This involved the analysis of the 6 key user personas to ensure that their workflows and responsibilities were accurately reflected in the final design. The technical process began with identifying core Fiori apps that were critical to each persona’s daily operations. I then categorized these applications based on functional areas, which required a deep understanding of the underlying SAP backend systems and business processes.
Next, I configured and customized Fiori Launchpad tiles, groups, and catalogs using SAP Fiori Launchpad Designer. I ensured that the user interface was intuitive by creating role-based access to specific apps, reducing unnecessary clutter and streamlining navigation. Each launchpad was built with dynamic content based on user roles, ensuring that the apps displayed in the launchpad adapted in real time to the needs of the user.
Build & Led UX Strategy Deliverables
I was mainly in charge of building out the latter half of the UX strategy deliverables. This included topics about:
Translating UX Design to SAP Fiori Settings
Fiori deployment options, Mobile needs & Security Authentication
Needed Skills, Tools and Resources
Future state Infrastructure
To do this, I had to meet with internal stakeholders and look at what was previously done. Additionally, I had to understand the client's current infrastructure as well as PwC-specific tech processes. By gathering these insights, I was able to identify gaps in the user experience and propose a cohesive strategy that aligned with both the business objectives and the technical capabilities. This approach ensured that the final design not only met user needs but also adhered to best practices within PwC's frameworks.
Automating UAT Test Scripts
I played a key role in supporting my team by contributing to the testing plan, organizing the UAT (User Acceptance Testing) kickoff, and writing automated test scripts. By carefully designing test cases that were aligned with critical business processes, I ensured the automation of test execution, which streamlined the testing workflow. This approach not only provided thorough coverage of functional requirements but also significantly improved testing efficiency by reducing manual effort. As a result, our team was able to identify potential issues early in the development cycle, minimize risks, and enhance the overall quality of system implementations, ensuring a smooth transition through each phase of the project.
User Journey Maps, UX Research & Persona Template
Key Design Decision (KDD) writeups
Helping to create SAP Fiori Training
Pilot Delivery
Other Deliverables
Email me @zmwang@umich.edu
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Email me @zmwang@umich.edu ~
Meet my lovely team!
UX Strategy Team
Overall Project Team